Phil Burrows is a seasoned executive with over 12 years of experience leading digital, product, & marketing transformations at Fortune 15 companies. Currently serving as Senior Director & Head of Consumer Digital Sales & Experience at Verizon, he oversees a $23 billion e-commerce & digital sales portfolio. Under his leadership, Verizon achieved $1.2 billion in incremental revenue, a 30% year-over-year growth rate, & 70% operating yield by leveraging AI-driven personalization & predictive analytics.
Phil’s prior achievements include driving $5 billion in annualized revenue at Verizon through strategic commercialization of new growth initiatives & connected commerce capabilities. He pioneered Verizon’s Real-Time Marketing model, revolutionizing customer engagement strategies. A thought leader in AI-enabled marketing & digital commerce, Phil serves on the CMSWire Advisory Board & is a Founding Member of The Athena Project. He is also a frequent keynote speaker & mentor on customer experience, innovation, & AI in business.
Phil holds an MBA from Centenary University, an Executive Leadership Certificate from Cornell University, & a Bachelor of Arts in Communications from Seton Hall University.